What can I do if I am not happy with my estate agent?
Hate your estate agent? Here’s the quick fix you need — fast, legal, and effective.
You can fix a bad agent — or replace them
Selling a home is a business. When your estate agent fails, act like the owner you are. Tony Sousa is a local realtor with deep market experience. He advises straightforward action to protect your sale, your timeline, and your money.
1) Diagnose the problem
Be specific. Common issues:
- Poor communication
- Weak marketing or bad photos
- Low showings or poor feedback
- Ethical concerns or missed paperwork
Write down the facts. Dates, emails, missed appointments. This record is evidence.
2) Check your listing agreement
Look for: exclusivity, termination clause, notice period, penalties. Many agreements let you end the contract if the agent breaches duties. If it’s unclear, get a quick legal or professional review.
3) Talk to the agent — with a plan
Don’t rant. Say what’s wrong, show your record, and demand a 7–14 day improvement plan. Set measurable goals (new photos, open house, targeted ads). If they deliver, great. If not, move on.
4) Put everything in writing
Send an email summarizing the conversation and the agent’s commitments. Written records protect you and speed dispute resolution.
5) Escalate inside the brokerage
If your agent won’t improve, contact the brokerage manager or broker of record. A manager can reassign your listing or enforce higher standards.
6) Replace the agent — how to do it right
- Confirm contract termination in writing. Keep proof.
- Interview replacement agents. Ask for a marketing plan, metrics, local sales data, and references.
- Prefer a short exclusive period and clear KPIs.
Keywords to use when searching: how to fire estate agent, change estate agent, switch realtor, terminate agency agreement, replace estate agent.
7) File a complaint if needed
If you suspect misconduct, contact your local real estate regulator to file a complaint. For money loss or breach, talk to a lawyer. Small claims court is an option for modest damages.
8) Protect your sale during transition
Keep offers, deposits, and documents secure. Confirm with the brokerage how showings and offers will be handled during the switch.
9) Prevent this next time
Interview agents like hiring a CEO. Demand a clear marketing plan, weekly reports, documented timelines, and references from recent sellers.
If you’re not happy with your estate agent, take control. Be methodical, document everything, and act quickly to avoid lost time or value.
Tony Sousa is a local realtor ready to help evaluate your situation and get your sale back on track. Email tony@sousasells.ca or call 416-477-2620 for a clear, no-nonsense review. Visit https://www.sousasells.ca
