How do I transfer utilities and internet
services?
Move Day? Transfer Utilities & Internet Fast — Do this now or pay for weeks you won’t use!
Fast answer
Transfer utilities and internet by: 1) notifying providers 2–4 weeks before moving, 2) choosing transfer vs new service, 3) booking internet installation early, and 4) taking final meter readings on moving day. Follow the checklist below for zero downtime and no surprise bills.
Why this matters
A missed transfer means no power, no heat, no internet on day one — and extra charges after you leave. This plan saves time, money, and stress.
Pre-move checklist (2–4 weeks out)
- List your accounts: electricity, gas, water, internet, cable, garbage, security.
- Find account numbers and PINs. If you don’t have them, call support.
- Choose transfer vs new provider: staying with the same provider is usually easiest; switching may require installation.
- Book internet installation or self-activation slot now. Slots fill fast.
- Notify landlord or strata if needed for access or meter arrangements.
What to tell each provider
- Move date and new address.
- Request service disconnect at old address and connect at new address (same day if possible).
- Ask about final meter reading process and deposit refunds.
- Confirm any fees for early termination or reactivation.
Documents and info you’ll need
- Account number and password/PIN.
- Government ID and new address proof (lease or purchase agreement).
- Access instructions for the new home (gate codes, elevator reservations).
Internet-specific actions
- Run an address availability check on provider sites to confirm options.
- Choose the fastest realistic plan for your usage. Don’t overspend on packages you won’t use.
- If moving to a condo or older home, ask about building wiring or required approvals.
- Arrange a modem/router return or transfer if required.
Moving day: practical steps
- Take photos of final meter readings and the meter itself.
- Confirm technician arrival window if you scheduled installation.
- Keep old account active until after final reading and bill is issued.
- Test internet and Wi‑Fi setup immediately; keep mobile hotspot ready as backup.
After the move
- Check final bills and credits within 30 days.
- Update your address with Canada Post, banks, government, and subscription services.
- Keep receipts for any moving-related service fees for budgeting or tax purposes.
Common questions answered
- How long does transfer take? Typically 48 hours to 2 weeks for utilities; internet can take 1–3 weeks depending on installation.
- Can I do it all online? Yes for many providers, but complex installs often need a technician.
- Who pays for installation? Varies: promotional deals may waive fees; otherwise the account holder usually pays.
If you want this handled quickly and without the hassle, contact Tony Sousa — local realtor and moving-day strategist who coordinates utilities and internet transfers so you don’t have to. Email: tony@sousasells.ca • Phone: 416-477-2620 • https://www.sousasells.ca
